The BBC is a hugely valued institution, but it
needs to maintain the trust of the public. And
what we've heard is that some people think the BBC
is biased and some audiences think that their complaints aren't
being handled properly. So what we're announcing today in
the mid term review is an enhancement to impartiality and
also greater independent scrutiny of the complaints system. We've
listened to a number of voices but also has done
analysis of these issues and, and listen to the
views of audiences and what we found is that trust
in impartiality has gone down whilst people still trust the
BBC in terms of accuracy. Unfortunately, the statistics
in relation to impartiality have decreased.