Welcome back to closing bell on cheddar news. Everyone
, we've had an action packed day, but we
want to get you a startup. Now that is
shaking things up. Viejo billing itself as a next
day parcel delivery platform. The startup recently announcing a
$170 million dollars series B round led by Tiger Global
. Well, the company has a focus on last
mile delivery, which deals with getting packages from fulfillment
centers to a customer's door. In a timely process
, the company says it partners with the e commerce
brands, provide them with a tech forward and customer
centric delivery option. So joining me now is the
co founder and Ceo of Viejo Itamar zur Ingemar,
thanks so much for coming on the show, Congratulations
on the round. Um explain to me what you're
trying to do here and how it does improve the
customer experience. Well, first of all, christian
, thank you for having me on the show and
decided to be here and tell you more about the
deal. Well, let me ask you a question
if you ever had the experience of ordering something online
and waiting for you to show up and it doesn't
show up and get there late and you don't know
where it is and it creates anxiety. Have you
ever had experienced this before? Oh my gosh!
I think we all have, I actually just experienced
this the other week, if you can believe it
, I'm sure you can. That's the way it
happened to me as well said just a couple of
weeks ago. Uh and so that is that is
exactly the problem to deal with solving. This is
why we started the company, I started a company
because I shouldn't get stuff delivered to my door right
and deal with the technology is shipping platform shooting technology
platform that facilitates the delivery all the way from the
distribution center of the brands that we serve to the
customer door. But we put the customer in control
when a customer receives the box revealed the customer can
control when and where and how they want to receive
the box. They talked about customer service, they
can leave feedback and all of that results in the
customer value the brand that the boxer more and and
we essentially facilitate deeper trust between brands and customers.
So let me ask you this what makes your technology
, your service here better than some of the other
competitors out there and what are some of the traditional
challenges that exist within last mile delivery. So there's
22 assets to the model. What is the customer
experience and the other one is the operation. Right
? So from the beginning we designed deal around entirely
around the customer experience the ability for a customer to
reroute the package in real time if they're not home
to these instructions in real time to have a conversation
with a customer service rep in real time that the
cultural technology is all designed around that. But the
operation is also one of the key insights in this
business and here's something that not a whole lot of
people know the volume, the number of packages that
need to be delivered, It changes every day Well
, I'm sure, you know, during the holiday
season, uh, people are a lot of people
just buy online and, and that volume goes up
significantly for traditional players in this space that they have
the same amount of drivers, same number of trucks
every day. It's almost impossible for them to deliver
all these packages when the volume fluctuates all the time
. So big piece of our technology is designed around
seamlessly matching the demand for deliveries with supply of viable
partners than as possible. So we have many more
drivers on the road and out of the road And
that allows us to essentially deliver 99.9% on time delivery
. It is by far the highest in the country
and essentially provide that experience that people expect when they
buy online to get to stop delivered on time on
dirt roads. Here's the question. How do you
source drivers? Can anyone technically be a driver on
your platform? And do you even rely maybe on
some of these, these bigger last mile delivery providers
right on the ground who can actually make these deliveries
? So to address the second part of the question
, essentially, we have a warehouse in every city
that we offer into the packages when you place an
order of with an e commerce company, let's say
you buy short that package arrives at the warehouse and
it gets sorted into dense black miles out. And
then those routes are offered on our end. So
to answer your question, anybody, you know,
under under certain guidelines that have to be uh,
you know, a certain vehicle types usually SUVs in
the United States, but especially the personal vehicle,
anybody can sign up the driver partners and go through
background checks and orientation and they go and deliver those
packages. We rely completely on the gig economy in
this case. Uh And what's interesting about this is
that the experience is phenomenal for the customers. Every
delivery Ends with a question to the customer. How
how well do we do 1-5 stars? And and
customers give us five stars across the board were able
to 4.9 stars. The customers love it, survivors
of it. And the grand love it because the
texture will reward them with more business. They appreciate
that service and Bar zur, co founder and Ceo
of A ho. Thank you so much for coming
on the show. Congratulations on the recent round